Privacy Policy

1. Introduction

PhotoToCartoon Inc. ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and AI photo transformation service (collectively, the "Service").

By using PhotoToCartoon, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

When you create an account or use our Service, we may collect the following personal information:

• Name and email address
• Username and password
• Payment information (processed securely through third-party payment processors)
• Profile picture (optional)
• Communication preferences

2.2 Images and Content

We collect and process the images you upload to our Service for transformation. This includes:

• Original photos you upload
• AI-generated transformed images
• Metadata associated with your images (file size, format, upload date)
• Style preferences and transformation settings

2.3 Usage Information

We automatically collect certain information about your device and how you interact with our Service:

• Device information (type, operating system, browser type)
• IP address and approximate location
• Pages visited, features used, and time spent on the Service
• Referral source and clickstream data
• Cookies and similar tracking technologies

2.4 Communication Data

If you contact our support team or participate in surveys, we collect the content of your communications and any additional information you provide.

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

• Process and transform your images using AI technology
• Maintain and improve our AI models and algorithms
• Provide customer support and respond to inquiries
• Manage your account and subscription
• Store your transformed images for download and access

3.2 Service Improvement

• Analyze usage patterns to improve user experience
• Develop new features and styles
• Conduct research and development for AI improvements
• Troubleshoot technical issues and optimize performance

3.3 Communications

• Send you service-related notifications and updates
• Provide marketing communications (with your consent)
• Notify you of changes to our policies or Service
• Request feedback and conduct user surveys

3.4 Legal and Security

• Enforce our Terms and Conditions
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations and respond to legal requests
• Protect the rights, property, and safety of PhotoToCartoon and our users

4. Image Storage and Retention

Storage Duration: Your uploaded images and AI-generated outputs are stored securely on our servers. For free users, images are retained for 30 days. Premium and Pro Plus subscribers have extended storage periods as per their subscription plan (up to 3-6 GB cloud storage).

Deletion: You can delete your images at any time through your account settings. Upon deletion or account termination, your images are permanently removed from our active servers within 30 days. Backup copies may remain in our systems for up to 90 days for disaster recovery purposes.

AI Training: We may use anonymized, non-identifiable image data to train and improve our AI models. We never use your images in a way that could identify you without your explicit consent.

5. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our Service, including:

• Cloud hosting and storage providers (AWS, Google Cloud)
• Payment processors (Stripe, PayPal)
• Email service providers
• Analytics and monitoring tools
• Customer support platforms

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Government or regulatory requests
• Enforcement of our Terms and policies
• Protection of our rights, privacy, safety, or property
• Prevention of fraud or illegal activities

5.3 Business Transfers

If PhotoToCartoon is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred to the acquiring entity. We will notify you before your information is transferred and becomes subject to a different Privacy Policy.

6. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (SSL/TLS) and at rest
• Secure authentication and password hashing
• Regular security audits and vulnerability assessments
• Access controls and employee confidentiality agreements
• Automated backup and disaster recovery systems
• Firewall protection and intrusion detection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

You have the right to access your personal information and request a copy of the data we hold about you in a portable format.

7.2 Correction and Update

You can update or correct your account information at any time through your account settings.

7.3 Deletion

You can request deletion of your account and personal information. We will delete your data within 30 days, except where retention is required by law.

7.4 Opt-Out of Marketing

You can unsubscribe from marketing emails by clicking the "unsubscribe" link or by contacting us. You will still receive service-related notifications.

7.5 Object to Processing

You can object to certain processing of your personal information, such as for direct marketing or profiling.

To exercise these rights, please contact us at privacy@phototocartoon.app. We may ask you to verify your identity before fulfilling your request.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

8.1 Essential Cookies

Required for the Service to function properly, including authentication and security.

8.2 Analytics Cookies

Help us understand how users interact with our Service (Google Analytics, Mixpanel).

8.3 Marketing Cookies

Used to deliver relevant advertisements and measure campaign effectiveness.

You can control cookies through your browser settings. Disabling certain cookies may limit Service functionality.

9. Children's Privacy

PhotoToCartoon is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete it immediately.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@phototocartoon.app.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws.

When we transfer your information internationally, we implement appropriate safeguards to protect your data, including Standard Contractual Clauses approved by the European Commission.

11. Third-Party Links

Our Service may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and share
• Right to delete your personal information
• Right to opt-out of the sale of personal information (we do not sell your information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at privacy@phototocartoon.app or call our toll-free number.

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

• Right to access, rectification, and erasure of your data
• Right to data portability
• Right to object to processing and restrict processing
• Right to withdraw consent at any time
• Right to lodge a complaint with your local data protection authority

Our legal basis for processing your information includes: consent, contract performance, legitimate interests, and legal obligations.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of the Service after changes become effective constitutes your acceptance of the revised Privacy Policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: