Refund Policy

1. Overview

At PhotoToCartoon, we strive to provide the best AI photo transformation service. This Refund Policy outlines the terms and conditions under which refunds are issued for subscription purchases and credit usage.

By subscribing to PhotoToCartoon, you acknowledge that you have read, understood, and agree to this Refund Policy.

2. No Refunds for Used Credits

Once you use our Service to transform images or access premium features, the subscription is considered "used" and is non-refundable. This includes:

• Any photo uploads and AI transformations (even one single image)
• Use of premium styles (Ghibli, 3D, Watercolor, etc.)
• High-resolution exports or downloads
• Batch processing features
• API access or commercial usage
• Access to cloud storage features

The moment you utilize any subscription credits or features, the full subscription value is considered consumed, and refunds cannot be issued.

3. Refund Eligibility for Unused Subscriptions

Refunds may be considered only under the following strict conditions:

3.1 Zero Usage Requirement

You have not used any subscription credits or accessed any premium features. This means:

• No images have been uploaded or transformed
• No premium styles have been accessed
• No high-resolution downloads have occurred
• No batch processing or API calls have been made
• The subscription is completely unused

3.2 Timeframe for Refund Requests

Refund requests must be submitted within 7 days of the original purchase date and before any subscription features are used.

3.3 Technical Issues

If you experience a technical issue that prevents you from using the Service and:

• You have reported the issue to our support team within 72 hours of purchase
• The issue cannot be resolved by our technical support
• You have not used any credits or features

In such cases, we may issue a refund or provide alternative compensation at our discretion.

3.4 Duplicate Charges

If you were accidentally charged multiple times for the same subscription, we will refund the duplicate charges immediately. Please contact support@phototocartoon.app with proof of the duplicate transaction.

4. Non-Refundable Scenarios

The following situations are not eligible for refunds under any circumstances:

5. Subscription Cancellation Policy

You can cancel your subscription at any time through your account settings. Important points about cancellation:

• Cancellation takes effect at the end of your current billing period
• You will continue to have access to paid features until the end of the paid period
• No refunds are provided for the remaining time in your billing cycle
• Unused credits do not roll over after cancellation
• You can re-subscribe at any time without penalty

To avoid auto-renewal charges, you must cancel your subscription before your next billing date.

6. How to Request a Refund

If you believe you qualify for a refund under this policy (unused subscription within 7 days), follow these steps:

We will review your request and respond within 3 business days. If approved, refunds are processed within 5-10 business days to your original payment method.

Note: We reserve the right to verify usage logs and account activity before processing any refund request. Fraudulent refund requests will result in account suspension.

7. Chargebacks and Disputes

If you initiate a chargeback or payment dispute with your bank or credit card company without first contacting us:

• Your PhotoToCartoon account will be immediately suspended
• All your stored images and data may be deleted
• Future purchases may be blocked
• You may be charged a chargeback processing fee

We strongly encourage you to contact us first at support@phototocartoon.app to resolve any billing issues before initiating a chargeback.

8. Free Trial Policy

If you signed up for a free trial and forgot to cancel before it converted to a paid subscription:

• Refunds are only available if you have not used any paid credits after the trial ended
• Request must be submitted within 7 days of the charge
• It is your responsibility to track your trial end date and cancel if needed
• Trial conversion email reminders are sent 3 days before the trial ends

9. Exceptions and Discretionary Refunds

In rare and exceptional circumstances, we may issue a refund or credit at our sole discretion, even if credits were used. Examples include:

• Severe technical issues preventing Service usage for an extended period
• Billing errors on our end
• Service downtime exceeding our Service Level Agreement
• Extraordinary circumstances reviewed on a case-by-case basis

Such refunds or credits are provided as a courtesy and do not set a precedent for future refund requests.

10. Contact Information

If you have questions about this Refund Policy or need assistance with a billing issue, please contact us:

11. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the revised policy. Refund requests will be evaluated based on the policy in effect at the time of purchase.